Where Agentic AI Innovation Meets Customer Confidence: Zycus Stands Out in The Forrester Wave™
A Leader. A Customer Favorite. A Vision for What’s Next in Procurement.
Zycus receives the highest possible score of 5 out of 5 in 17 evaluation criteria, including embedded AI, procurement orchestration, and innovation along with outstanding customer feedback in the independent, rigorous evaluation.
PRINCETON, N.J. – October 27, 2026 – As procurement shifts from traditional automation toward agentic AI, Chief Procurement Officers (CPOs) face a defining question: Can their technology platforms move beyond managing processes to intelligently orchestrating outcomes?
Zycus, a provider of Agentic AI-powered procurement and source-to-pay solutions, today announced that it has been named a Leader and Customer Favorite in The Forrester Wave™: Supplier Value Management Platforms, Q4 2026. Based on Forrester’s independent, rigorous evaluation of supplier value management platforms, Zycus received the highest possible score of 5 out of 5 in 17 evaluation criteria.
Forrester’s assessment cites Zycus’ differentiated Agentic AI-driven “intake-to-outcomes” vision, powered by its unified Merlin architecture, which brings together agentic workflows, autonomous execution, and a focus on measurable business outcomes.
17 Highest-Possible Scores: From Innovation to Procurement Orchestration
Zycus received the highest possible scores in 17 criteria, including embedded AI, procurement orchestration, intake management, innovation, and adoption.
The evaluation notes that Zycus provides a comprehensive SVM suite that excels at intake management, services procurement, contract management, procurement orchestration, guided buying, invoice automation, and tail-spend automation. Forrester also recognizes its early investments in native agentic AI, supplier negotiations, and AP workflows.
For Zycus, these findings reflect its focus on helping enterprises move beyond fragmented procurement processes toward intelligent, connected execution.
Recognized by Analysts. Valued by Customers.
Alongside its position as a Leader, Zycus was named a Customer Favorite in the evaluation, a distinction recognized based on outstanding customer feedback among the evaluated vendors. Customers praised Zycus for its outstanding engagement, high system reliability, strong usability, and strong value for money.
Zycus believes the recognition brings together two important considerations for procurement leaders: the capabilities required to modernize procurement and the customer experience needed to support adoption and long-term value.
The report also states, “Zycus is best suited to enterprises that want an AI-native Supplier Value Management suite that combines procurement orchestration, automation, and payments with a flexible, enterprise-ready approach to implementation.”
"Being named a Leader and Customer Favorite reflects our belief that the future of procurement requires more than AI-powered features. It demands autonomous execution, connected workflows, and technology that customers can trust. With Merlin Agentic AI, we're advancing our intake-to-outcomes vision while staying focused on delivering meaningful business value."
What Does This Mean for CPOs?
For procurement leaders evaluating their next technology investment, the report offers an independent perspective on vendor capabilities, strategic differentiation, and the evolving supplier value management landscape.
The Future of Procurement Is Agentic. Is Your Platform Ready?
What separates the Leaders? Which capabilities matter most? And how do the platforms stack up?
Explore Forrester’s independent, rigorous evaluation of supplier value management platforms to understand the competitive landscape, discover why Zycus was recognized as a Leader and Customer Favorite, and gain insights to inform your next procurement technology decision.
About Zycus
Zycus is defining autonomous procurement, from Intake to Outcomes. One unified platform brings together native Intake, Merlin Agentic AI and an end-to-end S2P core, so procurement teams capture demand simply, orchestrate execution with AI agents, and deliver measurable outcomes under full governance and control.
Forrester Disclaimer
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here .
