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Becoming a Best-In-Class Procurement Organization with People and Process

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Published On: 01/14/2014

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Here’s a snippet from the story shared by Philip Briscoe, Vice President, Global Procurement & Travel Operations at Equifax, Inc. on Procurement Diaries.

“As the leader of my Procurement/Sourcing organization, one of my strategic growth playbook objectives is to continue to drive maturity of our organization, leveraging best practices and striving for best in class status in the areas of Procurement/Sourcing that our company deems to be important.

We focus the maturation process on four foundational pillars – People, Process, Technology, & Suppliers.Through lessons learned and other experiences, I have found that organizational maturation can be more easily reached and then sustained when People & Process are the initial focus for improvement. When you get the right people aligned with the right processes, you can create both short term and long term value for the company, with or without Technology. “

I couldn’t agree more with Philips. Getting the right persons for the job is paramount to the success of any procurement project. Technology acts as an enabler that helps the persons to execute the plan better.


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Zycus is an Agentic Procurement Platform that is redefining procurement from Source-to-Pay to Intake-to-Outcomes. Its unified platform combines native Intake, agentic AI, and an end-to-end S2P core to help enterprises drive real procurement outcomes — not just transactions. Recognized by Gartner, Forrester, IDC, and customers worldwide, Zycus is shaping the next generation of procurement with the Merlin Agentic AI Platform.

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