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Zycus Recognized as A Customers’ Choice in 2025 Gartner® Peer Insights™ “Voice of the Customer” for Source-to-Pay Suites
[New Jersey], [September 4, 2025] — Zycus, a global leader in procurement and source-to-pay transformation, today announced it has been recognized as A Customers’ Choice in the 2025 Gartner Peer Insights™ “Voice of the Customer” for Source-to-Pay Suites.
The Gartner Peer Insights “Voice of the Customer” report aggregates ratings and reviews from verified end users over an 18-month evaluation period (ending June 30, 2025). To be included, vendors must have at least 20 eligible reviews and meet thresholds for capabilities and support ratings. In the 2025 report, eight vendors qualified for inclusion, with Zycus positioned in the Customers’ Choice quadrant — which highlights vendors rated above the market average for both Overall Experience and User Interest & Adoption.
Recognition Backed by Customer Experience
According to the report, Zycus achieved:
- An Overall Rating of 4.6 out of 5, based on 67 peer reviews as of June 30, 2025.
- A 95% willingness to recommend score – the highest among peers, reflecting customer trust and satisfaction.
- Strong Ratings across Product Capabilities, Sales Experience, Deployment, and Support — each above 4.4/5.
“I believe being named a Customers’ Choice in Gartner Peer Insights reflects the trust and confidence our customers place in us. We feel this recognition underscores our commitment to empowering Procurement Leaders with agile, AI-driven, and resilient procurement solutions,” said
Aatish Dedhia, CEO at Zycus.
Customer Voices Driving Innovation
Zycus values the insights shared by customers on Gartner Peer Insights. As of September 3, 2025, reviews include:
Why we feel matters for CPOs
For Chief Procurement Officers, the Voice of the Customer offers a data-driven lens into how peers evaluate S2P platforms. The evaluation combines:
- User Interest & Adoption (review volume, market coverage, and willingness to recommend).
- Overall Experience (ratings for Capabilities, Support/Delivery, and Overall Experience).
To us, Zycus’s placement in the Customers’ Choice quadrant validates its ability to deliver high customer satisfaction and broad adoption across industries and regions.
[Download the full report] to see how procurement leaders are assessing vendors and why we feel Zycus stands out.
About Gartner Peer Insights
Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews represent the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Gartner Disclaimer
Gartner, Gartner Peer Insights, and Gartner Peer Insights Customers’ Choice badge are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose
About Zycus:
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.
Pooja Newar
Sr. Manager – Marketing
Zycus Inc.
pooja.newar@zycus.com
