Maintaining good supplier performance is critical to the success of your business. A poorly performing supplier can impact your bottom line, and may even put your company at risk. That’s why it’s important to perform regular evaluations of your suppliers. In this blog post, we will provide you with a quick checklist to help you evaluate supplier performance.
A supplier evaluation is a process in which you measure and monitor the performance of your suppliers. This can be done on a regular basis, such as quarterly or annually. The evaluation should include a review of the supplier’s financial stability, quality of products or services, delivery times, and customer service. It’s important to have a clear understanding of your needs and expectations before conducting an evaluation. This will help you to identify any areas where the supplier may be falling short.
Supplier evaluations are important because they help you to ensure that your suppliers are meeting your standards and requirements. They also allow you to identify any potential problems that could impact your business. By conducting regular evaluations, you can make sure that your suppliers are performing at their best, and take action to correct any problems.
Organizations with a global footprint, find managing a supplier base and corresponding sets of varying business rules quite tricky. It is critical to have a robust supplier evaluation plan for internal and external accountability and justification for a continuing relationship.
Depending on the context, a concrete supplier evaluation plan can help you in scenarios like:
Measuring and evaluating supplier performance is paramount to a reduction in costs, increased process efficiency, and business performance. They help prevent product issues and post-payment defects and drive improvements in the supply chain.
First of all, one should create an actionable supplier evaluation plan to finalize broad and detailed parameters. Without this, the steps that follow are meaningless or in a worse scenario, could reflect wrong insights counter-productive to your business. Here are some must-include parameters in your Supplier KPI checklist:
Because negotiations make or mar deals with suppliers, it is a point to observe. With economies of scale, your organization can certainly create a win-win situation with vendors who willing to lower their prices. Because of this, you can capitalize on large or recurring deals with them. Keep a close look on how much a company sticks to its estimates – if additional charges, unanticipated taxes or surprise costs are a regular, you should be raising a red flag against the supplier in question.
Another aspect is cost (monetary and non-monetary) borne by your organization when dealing with suppliers. While the major component is the price of the procured goods or services, others include peripheral costs associated with delivery, movement, packaging, and disposal.
A comparison between quantities ordered versus received is also a consideration. Sometimes, suppliers send an ASN (Advanced Shipment Notice) confirming and explaining anomalies in the delivery.
Inspection checks help detect any visible product defects, rejections, and returns, etc.
Some indicators of service excellence include response times for resolving issues, and constant client satisfaction engagement.
Timelines for the order process and pre-delivery waiting period directly related to your satisfaction with the supplier.
Agile payment methods and terms offer payment flexibility to sourcing organizations, much more preferable than a rigid payment process.
Industry and domain-specific certifications don’t just check off another box. They ensure a level of trust and threshold of minimum quality expectation from the concerned supplier.
Value additions may seem like rare delights from most suppliers. For some, value addition is built-in. These may deal with a resolution to issues and conflicts, response times, reactions to order revisions, etc.
A supplier that innovates in various aspects of their offerings trumps others who don’t believe in the long run.
Healthy finance equips suppliers to serve better, innovate better, and be more adjusting to longer payment cycles.
Some forms to check are tax compliance, regulatory compliance, and contract compliance. There are also other regional and more specific domain-related requirements.
Learn More: Supplier Management Software
To start comparing suppliers, start with classifying them into buckets of similar categories. One way to do this is by geography, and another way is by product types.
20% of suppliers usually result in 80% of business needs. However, your organization might have hundreds or thousands of suppliers across various functions. Bring all of them on one centralized portal. Consequently, a supplier evaluation tool like iPerform works very well for this.
Above all, to develop a solid evaluation approach, start with selecting a period, and then move on to the method of evaluation. Few examples include:
Not all assessments need to be quantitative. Instead, constant supplier-buyer collaboration can, at times bring out the bottlenecks much more visibly. While it is essential to conduct regular meetings, it’s also essential to pay attention to the opposite team. Due to feedback conversations, many roadblocks are eliminated.
Finally, it is time to create a feasible and actionable plan with ways of action for individual supplier relationships. Also, it is necessary to ensure action against your findings to ensure closing the loop on your evaluation efforts. Supplier performance, when done the right manner through the optimum combination of people, processes, and technology, work wonders. Furthermore, it helps identify performance gaps and devise strategies to plug them.
Therefore, for a more detailed account of this checklist, and further commentary on emerging technologies for supplier evaluation, download ‘A Quick and Effective Guide To Evaluating Supplier Performance.’
Once you have decided to conduct a supplier evaluation, it is important to choose the right approach and method. There are many different ways to evaluate supplier performance. Some companies choose to use a Supplier Scorecard, which rates suppliers on a scale of 0-100. Other companies may prefer to use a more qualitative approach, such as conducting interviews with customers or employees.
The most important thing is that you select an approach that best meets the needs of your company. You should also consider the resources available to you when making your decision. If you don’t have the time or manpower to conduct in-depth interviews, then a Supplier Scorecard may be the best option for you.
Here are some tips to help you conduct a successful supplier evaluation:
– Set clear objectives: Before you begin, it is important to set clear objectives for the evaluation. What do you hope to achieve?
– Identify your criteria: Once you have set your objectives, you need to identify the criteria that will be used to evaluate suppliers. This can include quality, delivery times, customer service, etc.
– Collect data: You will need to collect data from various sources in order to assess supplier performance. This can include financial statements, customer surveys, employee interviews, etc.
– Analyze data: Once you have collected all of the necessary data, it’s time to analyze it. This will help you to identify any areas where the supplier may be falling short.
– Take action: Based on your findings, you may need to take action to improve supplier performance. This could include renegotiating contracts, changing suppliers, or implementing new procedures.
By following these tips, you can be sure that your supplier evaluation is conducted effectively and efficiently.
There are many benefits to conducting a supplier evaluation. Some of the most important benefits include:
– Ensuring that your suppliers are meeting your standards and requirements.
– Identifying any potential problems that could impact your business.
– Taking action to improve supplier performance.
– Conducting a regular evaluation can help you to identify any problems early on and take corrective action before they impact your bottom line. Supplier evaluations are an important part of supply chain management, and can help you to ensure that your business is getting the best possible products and services.
There are a few key steps that you can take to ensure that your supplier evaluation is conducted effectively and efficiently. Some of the most important steps include:
– Define your objectives and requirements.
– Identify the Suppliers you will evaluate.
– Collect data and information on Suppliers.
– Analyze Supplier performance.
– Take action based on findings.
By following these tips, you can be sure that your supplier evaluation is conducted effectively and efficiently. Supplier evaluations are an important part of supply chain management, and can help you to ensure that your business is getting the best possible products and services. By taking the time to conduct a regular evaluation, you can identify any problems early on and take corrective action before they impact your bottom line.
Learn More: Vendor Management