Frontier Communications Transforms Procurement & Unlocks Efficiency with Zycus’ Merlin Agentic Platform

Frontier Communications, a leading U.S. telecom provider, serves millions of customers across the country with high-speed internet, voice, and TV services. But behind the scenes, outdated procurement tools and limited visibility were slowing down decision-making and compliance. To modernize sourcing, enhance spend transparency, and automate operations at scale, Frontier partnered with Zycus to build a smarter, faster, AI-powered procurement function.

What’s Inside the Case Study?

• The critical inefficiencies that pushed Frontier to overhaul procurement
• How Zycus’ AI-driven platform helped sourcing and contract management
• The transformation from scattered tools to connected, compliant processes
• Commentary from Frontier leadership on achieving visibility, speed, and control

Why Download?

If your procurement team is juggling complex sourcing, scattered contracts, and low visibility into spend, this case study will show how a national enterprise tackled it head-on and what it looks like when efficiency is unlocked.