In this dynamic and entertaining session, Telekom Malaysia’s Norlela Tukiban shared her bold and proactive journey in driving finance and procurement automation. From RPA and GenAI to the potential of Agentic AI, she walked attendees through real use cases that have already improved TM’s invoice processing, contract lifecycle management, and financial operations. With humor and candor, she also highlighted the must-haves for any enterprise transformation: data governance, integration, standardization—and most of all, leadership that doesn’t wait.
Key Takeaways:
- From RPA to GenAI to Agentic AI: Telekom Malaysia has successfully implemented RPA and GenAI in invoice processing and is now preparing to scale up to autonomous decision-making with Agentic AI.
- CLM as a Foundation: TM completed a multi-year CLM rollout, standardizing processes across its large enterprise structure and laying the groundwork for intelligent contract automation.
- Pilot Fast, Learn Fast: Norlela emphasized rapid piloting and collaboration with IT to test GenAI capabilities—enabling faster adoption and internal buy-in.
- Digital + Cultural Transformation: Success hinges not just on tools, but on breaking silos, engaging stakeholders, and driving enterprise-wide change management.
- Top-Down Vision Matters: TM’s mission to become a digital powerhouse by 2030 is more than a slogan—it enables the prioritization and execution of bold digital projects across the company.
