Kuntha Chelvanathan, Global Intelligent Procurement Offerings Leader at IBM, shares her insights from Zycus Horizon 2025 in Port Dickson, where she reflects on the growing importance of intake management and the transformative power of Agentic AI. She highlights the strength of the IBM–Zycus partnership and how immersive experiences like Horizon are helping clients truly envision the future of procurement. For Kuntha, intelligent automation is no longer aspirational—it’s a reality being shaped through innovation and collaboration.