In this analyst keynote at Horizon Asia 2025, Patrick Reymann of IDC offered a research-backed deep dive into the evolution of intake management and the emerging role of Agentic AI in procurement. With clarity and credibility, Patrick examined what’s hype versus reality, presented global adoption trends, and shared IDC’s future outlook for procurement tech. His message was clear: Intake and AI aren’t fringe innovations—they’re becoming central to procurement transformation.
Key Takeaways:
- Adoption Is Real and Rapid: By late 2024, nearly 80% of enterprises had either deployed or invested significantly in GenAI capabilities across their procurement tech stack.
- Agentic Platforms Are the Next Frontier: While many vendors claim to offer “agentic” capabilities, few deliver a true agentic experience due to fragmented architecture. Zycus stood out as one of the first with a general release built on a unified codebase.
- The End of Point Solutions: As suite providers embed native intake and orchestration capabilities, point solutions may struggle to remain relevant.
- Intake as a Strategic Layer: Intake is no longer just a form—it’s the digital front door to procurement transformation, enabling real-time risk scoring, opportunity identification, and guided sourcing.
- Ease of Use Drives ROI: Simplicity fuels adoption, and adoption drives measurable value—compliance, savings, visibility, and speed.
