Zycus makes further investments to improve customer ROI by hiring a New VP in Customer Success Management
PRINCETON, NJ, JANUARY 6, 2016ย โ Zycus, a global leader in source-to-pay procurement technology solutions, welcomes Michael Taylor, MBA, PMP as its new Vice President of Customer Success Management. Mr. Taylor carries the mandate to galvanize Zycusโ customer success process, provide proactive support and advice and help Zycusโ customers to derive maximum value and performance from their investments in Zycus, irrespective of the company size.
Mr. Taylor comes to Zycus with just the right combination of professional credentials and experience to lead the companyโs burgeoningย customer successย organization. Most recently, he led CareerBuilderโs Customer Success and Support teams, and was responsible for ensuring superior lifecycle experiences for the companyโs North American business-to-business customer base. Previously, Taylor served in multiple customer focused positions in the US and overseas with CareerBuilder, BellSouth and AT&T. He earned his undergraduate degree from Bucknell University, an MBA from Emory Universityโs Goizueta Business School, and is a certified Project Management Professional. A former colleague stated that Mr. Taylor is โa very insightful leaderโ who is โskilled at change management and consistently brings innovative and thought-provoking ideas to the table.โ
โZycus has entered a phase where it is witnessing exponential growth,โ says the companyโs CEO and founder Aatish Dedhia. โEvery day, we are adding new clients from all over the globe, introducing new solutions and enhancements, and increasing our market penetration. We believe this growth cannot be sustained without making significant strategic investments to support this momentum and the recruitment of Michael Taylor is one of our most significant ones to achieve our goal of offering customer delight. Michaelโs experience and capabilities will go a long way in maintaining and enhancing our reputation as one of the most responsive and supportive solution providerโ
Zycus Inc.
Priyanka Potdukhe
Manager- Public Relations, Zycus Inc.
priyanka.potdukhe@zycus.com
Direct: 1 866 563 9219