Procurement organizations can execute work with 25% fewer full-time staff and at 17% lower cost by adopting smart automation to optimize structured knowledge and interaction work. Furthermore, world-class procurement organizations that deploy smart automation to execute work that is already highly technology-intensive may realize what The Hackett Group terms a digital world-class productivity advantage of up to 55%. To deliver on that potential, procurement must adopt new ways of deconstructing and analyzing work to identify optimization opportunities and determine the right smart automation tools to apply.

This Hackett Group report authored by Erik Dorr (Vice President, Research, The Hackett Group) and Jimmy LeFever (Senior Research Director, Procurement Advisory, The Hackett Group) covers:

• How to quantify the Smart Automation opportunity
• The Smart Automation framework, characteristics and benefits
• Smart Automation applicability heat map
• A 6 step plan to mobilize your Smart Automation journey