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How Tata Play Became a First-Mover in Autonomous Procurement with Zycusโ€™ Merlin AI

The Digital Archaeologist: How GenAI Integration Drives Efficiency Gains in Intake Management- testing

By Kelly Barner

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Discover how one of Indiaโ€™s largest media brands operationalized agentic AI in just 90 daysโ€”transforming tail spend and freeing procurement teams for strategic work.

In one of the most talked-about PLaN sessions, Tata Playโ€™s supply chain leader shared a rare, inside look at what it takes to operationalize agentic AI in procurementโ€”with real events, real suppliers, and real savings.

Tata Play, a Zycus customer, became the first enterprise in India to deploy autonomous negotiation for tail spend. Three months after launch, the results have reshaped how their procurement team works. The system automatically identifies suppliers, builds lightweight sourcing events, negotiates, evaluates responses, and recommends awardsโ€”all within hours instead of days.

The speaker highlights how the team initially monitored each sourcing event, gradually increased trust as the agent improved, and ultimately reduced manual oversight as outcomes grew more consistent. This balanceโ€”AI-driven execution with human judgmentโ€”is now the backbone of their procurement strategy.

The session also touches on what made their deployment successful: clean data foundations, smart category selection, leadership alignment, and willingness to embrace agentic systems not as experiments, but as operational partners.

If you want to understand what real AI adoption looks likeโ€”beyond proofs of concept, beyond hypeโ€”this is the story you need to watch. The Tata Play โ€“ Zycus partnership proves that autonomous procurement is neither theoretical nor experimental. Itโ€™s live. Itโ€™s measurable. And itโ€™s redefining how procurement teams deliver value.

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