The new CPO reality: The first 90 days in the AI era
Forrester x Zycus
The new CPO reality: The first 90 days in the AI era
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Procurement is no longer about transactions. It’s about strategic architecture.
“The business’s perception of procurement is a rubber stamp to get a contract. They don’t see value in terms of category strategy or commercial negotiation.”
— CFO, Fintech, United Kingdom
You’ll be hired for one thing. Asked to deliver another. And measured on a third. The first 90 days as a new CPO is the window where it’s all decided — credibility, alignment, and the momentum for everything that comes after.
Forrester surveyed 261 procurement leaders to find out exactly what separates the CPOs who win this window from the ones who spend the next year recovering from it.
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261
Procurement Leaders
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147
CPOs Surveyed
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56%
C-Level Respondents
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22
Industries Represented
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Inside the report:
- The 5 demands the C-suite has set for every new CPO, ranked. The order isn’t what most assume.
- The three actions that separate CPOs who win the room in week one from CPOs who never recover it.
- The 30 / 60 / 90 / Beyond framework, condensed into one page you can hand your team.
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67%
of CPOs are now leading the AI vision & charter for procurement
Top AI Decision They Own
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29%
feel confident in their team’s readiness to work with AI
The Biggest Capability Gap
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68%
cite fragmented tech as a top challenge stalling progress
Inherited Tech Debt
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71%
expect CPOs to drive Agentic AI & digital innovation in next 3–5 years
The Expanded Mandate
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The most successful CPOs don’t wait for clarity. They create it.
The preferred solution for world-class global enterprise
The preferred solution for world-class global enterprise
What Our Customer Say
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Delta Air Lines Enhances Project Management & Gains Real Time Insights Across Procurement Functions Using Zycus’ GenAI based Source-to-Pay Platform
Heineken Leverages Zycus' GenAI Source-to-Pay Platform along with iSaaS Solution for Data Driven Decision Making
