Mark Cooledge, Director of Global Supply Chain for the world’s largest relocation management company, shares how Zycus has become a foundational part of their sourcing and supply chain operations.
Operating across dozens of countries and managing everything from employee moves and immigration to logistics, housing, and tax services, Mark’s team relies on a vast network of third-party providers to support their global mobility clients.
In the interview, he explains how their journey with Zycus has evolved over 7–8 years, beginning with a focus on supplier management, contracting, sourcing, performance management, and spend analytics. The seamless integration across these modules has been “transformational” for the business, enabling consistency, visibility, and better decision-making across the supply chain.
Mark also highlights the value of Zycus’ voice-of-the-customer approach, describing a two-way feedback loop where his team can propose ideas, see them reviewed collaboratively, and ultimately watch them get implemented. That partnership, he notes, has been critical in helping them adapt to new AI advancements and shift from “what’s next” to “what’s happening now” as AI becomes a real part of their daily operations.
You will learn:
- How a global relocation business uses Zycus across five integrated modules
- Why integration matters for supply chain visibility and performance
- What long-term platform adoption looks like in a complex services environment
- How Zycus’ collaborative product evolution builds trust and real value
- How AI has shifted from future potential to active, practical impact
