Skip to content 
Seqwater Selects Zycus’ Source-To-Pay Suite with Merlin Intake to Transform Procurement
Add Your Heading Text Here
Brisbane, Australia | Nov 10, 2025 — Seqwater, the Queensland Bulk Water Supply Authority, is modernising public‑sector procurement by selecting Zycus’ Source‑to‑Pay suite powered by the Merlin Agentic Platform. The solution delivers real‑time visibility, AI‑driven decisioning and enterprise‑grade scalability to support billions of dollars of water infrastructure investment across South East Queensland.
Serving more than 3.6 million people and managing over $10 billion in assets, Seqwater is embedding intelligent automation and cloud‑first technology into core operations to accelerate its “Water for Life” vision.
What Source‑to‑Pay Means:
The Source‑to‑Pay suite covers the full procurement lifecycle – sourcing and supplier engagement through purchase, invoicing and payment. Enabling end‑to‑end automation, compliance and measurable cost and risk outcomes.
A Strategic Shift Toward AI‑driven Procurement:
Following a rigorous government‑led selection process of live demos, joint design workshops and side‑by‑side evaluations, Seqwater selected Zycus for its ability to deliver:
- A unified, scalable, AI‑powered Source‑to‑Pay platform
- Real‑time visibility and actionable analytics for faster decisions
- Public‑sector‑ready controls for transparency and auditability
- A seamless user experience for teams and suppliers
“This partnership is a pivotal step in our digital transformation – consolidating procurement on a single AI‑driven platform will accelerate decisioning and strengthen governance across major capital and operational programs; delivering a scalable and retail-like buying experience” said
Andre’ Harvey, CPO, Seqwater.
Merlin Intake: Simplicity with Control
Seqwater is adopting the full Source‑to‑Pay suite including Merlin Intake – Zycus’ AI‑guided buying experience natively integrated with Microsoft Teams – enabling quick, accurate requests, intuitive policy compliance and centralised approvals. Andre adds that Merlin’s Teams integration lets staff raise requests in their familiar Teams interface, speeding approvals, reducing errors, and making compliance effortless.
Turn‑key Implementation through Strategic Partnerships:
Zycus will lead a full turn‑key implementation, leveraging its strategic industry partnerships and affiliations with consulting firms to deliver change enablement, systems integration and ongoing support tailored to public‑sector requirements.
“By offering a true turn-key solution, we are able to protect the investment made when choosing a platform. Zycus delivers the technology, the implementation expertise and the partners together, so, as a customers, I get the right outcome without having to assemble a separate technology implementation team,” Added Andre.
Commenting on the partnership, Aatish Dedhia, Founder & CEO, Zycus, said,
“Public infrastructure leaders like Seqwater are architecting the future of procurement. Our Merlin Agentic Platform supports intelligent, compliant procurement aligned to organisational promises such as Seqwater’s commitment to safe, sustainable water services.”
Setting a New Standard for Public‑Sector Procurement:
This partnership strengthens Zycus’ presence in Australia’s public utilities; specifically, the Water industry, advancing a digital‑first, AI‑powered approach to procurement that supports better community and infrastructure outcomes. For more information about Zycus’ Source‑to‑Pay solutions, visit Merlin GenAI Experience Center | Zycus AI for Procurement
About Zycus:
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.
Disha Gupta
Manager – Marketing
Zycus Inc.
disha.gupta@zycus.com