Heineken, one of the world’s largest brewers, embarked on a procurement transformation journey to modernize its Source-to-Contract (S2C) process across 80 business units. In this session, Hervé Le Faou, CPO of Heineken, shares insights into their digital transformation, challenges of operating in a decentralized model, and why they chose Zycus over competitors like Ariba.

 

Before digitalization, Heineken faced inefficiencies with manual contract approvals and scattered procurement processes. Seeking a more adaptable and user-friendly solution, Heineken partnered with Zycus in 2018, prioritizing ease of use, flexibility, and future-ready technology.

 

Hervé discusses the impact of procurement automation, how Zycus facilitated adoption across diverse markets, and the long-term vision for procurement excellence. The session also highlights key lessons learned, best practices for digital procurement, and the role of high-tech solutions in driving efficiency in a complex global organization.

 

This transformation showcases how a strategic procurement shift can drive agility, cost savings, and operational excellence, making Heineken a leader in procurement innovation.