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We investigated our options carefully. We chose Zycus as their offering matched our opportunity and the Zycus teams were responsive and effective working with us through the selection process.
We of course had another service provider which was Ariba and our contract was coming to an end. We needed an additional service provider who would give us probably more flexibility, more functionalities into the strategic sourcing and at the same time we were looking at a more economical solution. That’s where it started. They (Zycus) were flexible with us. They saw our strategy. They understood the relationship. The ease of use, the user friendliness of the product allows me to give it to everybody in the organization.
One of the biggest thing that we value from Zycus is their responsiveness. It really helped us with good user adoption. Zycus tool has been very instrumental for us to make timely decisions.
You’re not just buying software, you’re getting into a strategic partnership with the vendor. They keep on surprising me. As long as Zycus continues to deliver - what has kept us impressed with them, I think we will continue to be a customer. That friendliness, that flexibility is something that adds a lot of value to our relationship.
If there is a deliverable that’s due, it’s always delivered on time
So we decided to go with Zycus for two reasons – one the fact that it was easy to implement and the resources behindZycus as far as from support or helpdesk is extraordinary. They were able to help us customize, to be able to look atthe tool the way we wanted to use it and, work with us to develop it so that it was not just user friendly but applicableto the business that we had at Cubist. And the other was the cost factor. It was very competitively priced.