Client Testimonials

We did an FRP and we ended up choosing Zycus as our partner. We liked it for the user interface. The team that came out there, we enjoyed the conversation. They made us feel like they are going to become good partners with us. So we were really excited about signing the deal. I like that they are forward thinking. Their tools are very user friendly, anybody can kind of pick it up, look at it and say if my 5 year old son can do it then anybody in my company can do it.

I think the biggest observation that I have taken away so far in terms of working with Zycus, has been the collaboration. It has really been refreshing to see a supplier come in and really want to work with their customer to develop a solution. With other companies that I worked with, I have seen, right away the supplier or the consultant or whatever just comes in and makes a recommendation without really understanding the position of the client. It is really true that the team has listened to us before making recommendations. I get the sense that they really do understand supply chain and procurement and the mechanics of these organizations and I think they really leverage experience with other clients that they either work with currently or in the past and apply those as recommendations in developing our solutions.

So we decided to go with Zycus for two reasons – one the fact that it was easy to implement and the resources behindZycus as far as from support or helpdesk is extraordinary. They were able to help us customize, to be able to look atthe tool the way we wanted to use it and, work with us to develop it so that it was not just user friendly but applicableto the business that we had at Cubist. And the other was the cost factor. It was very competitively priced.

One of the biggest thing that we value from Zycus is their responsiveness. It really helped us with good user adoption. Zycus tool has been very instrumental for us to make timely decisions.

We of course had another service provider which was Ariba and our contract was coming to an end. We needed an additional service provider who would give us probably more flexibility, more functionalities into the strategic sourcing and at the same time we were looking at a more economical solution. That’s where it started. They (Zycus) were flexible with us. They saw our strategy. They understood the relationship. The ease of use, the user friendliness of the product allows me to give it to everybody in the organization.

We investigated our options carefully. We chose Zycus as their offering matched our opportunity and the Zycus teams were responsive and effective working with us through the selection process.

The discussion around AI and bots has been strong and it makes it very obvious that Zycus is keeping up with where technology is going, so I know we’ve partnered with somebody that as technology evolves we don’t have to switch partners and that we have a partner who is consistent with what’s happening in our technology environment and space.

“With Zycus’ intuitive systems and knowledge of the procurement industry, we were able to perform procurement functions with ease and make the processes synchronized”.

One thing that stood out for me at Zycus is AI. AI is coming and I am excited about it! I am going to look at ways we introduce AI in our business processes so we can be faster, leaner, smarter and more profitable as a business.

With Merlin as well as Dew Drops we can start taking the department to the next level, because the bots are very interesting to me. I am looking forward to see how they can add value to my business.