Customer-centric Procurement - Correlating Customer Experience to World Class Performance
Our latest whitepaper illustrates how companies are achieving 2X higher procurement ROI and a whopping 35% reduction in their procurement process costs.
Download the whitepaper to learn how.
In this whitepaper, discover the best practices that leading procurement teams are using to fulfill customer-centric procurement by:
- Enabling self-service customer access to request procurement involvement for any type of initiative
- Providing real-time status visibility to user requests and automated workflow to route requests for approvals as necessary
- Communicating value-added by procurement in fulfilling user requests
- Creating a user-friendly environment that encourages stakeholder collaboration with procurement instead of inviting non-compliance