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Merlin Intake: AI intake orchestration

One front door for every request

Merlin Intake captures the need in plain language, guides the requester with smart questions, and routes every request to the right workflow, approver and module of your Source-to-Pay suite. Automatically.

Trusted by procurement teams at

  • Delta Air Lines
  • Broadridge
  • Nordea
  • MUFG
  • Swissport
  • Regeneron
  • DeAcero
  • Cargolux Airlines
  • BDO Unibank
The orchestration front door

Most requests get stuck before procurement even sees them. They sit in inboxes and complex forms. Merlin Intake sends them to the right place.

What customers see
40-60%Reduction in
request-to-PO cycle time
70%Faster intake time
for every request
2-3xHigher platform
adoption
Download datasheet
How it works

From first ask to award, one governed agentic flow.

Capture

Ask in plain words. No forms.

  • Raise a request from Microsoft Teams, Slack or wherever you already work.
  • Answer only what’s missing: quantity, specs, budget and dates.
  • Get a structured request, ready to route, without filling in a form.

Triage

Your request lands in the right place.

  • Get routed by your spend thresholds, category rules and approval matrix.
  • See the PR, sourcing event or contract start in the right module.
  • Know that anything outside policy goes to a named owner.

Match

Use what you already buy.

  • See matches from your catalog and past buys first.
  • Compare price, supplier and PR reference side by side.
  • Know when a fresh sourcing event could win better bulk pricing.

Supplier selection

Pick suppliers you can actually use.

  • Choose only from compliant, operational suppliers.
  • Get a flag before a non-operational supplier becomes a problem.
  • See better positioned suppliers recommended in its place.

Award

Your PR is ready to approve.

  • Get a PR drafted with every field filled from your conversation.
  • Review, adjust and submit for approval in one click.
  • Approve in Teams and track status live through to PO.
Key capabilities

Everything a request needs, from first ask to outcome.

Conversational intake

Lives inside Microsoft Teams and Slack, inside your flow of work so there is no new portal to learn.

Capture, approve, track

Raise a request, get it approved and follow its status in one conversation, from first message to PO.

Policy enforcement

Applies your buying policy inside the flow, before a PO is raised, instead of in an audit afterward.

Compliance check

Checks suppliers, contracts and required certifications against your records on every request.

Smart routing

Sends each request to a PO, to Merlin ANA or to Merlin Autonomous Sourcing, with the context attached.

Downstream orchestration

Carries the request through sourcing, contracting, buying and payment as one governed record, not a handoff.

Why it works

Built-in beats bolt-on.

Merlin Intake is part of the Zycus Source-to-Pay suite, not added on top. So every request flows straight on to sourcing, contracts and payment.

Before: bolt-on agents

Plug-ins to maintain. Data split across systems. Handoffs between tools. Tasks done, outcomes missed.

After: Merlin Intake, built in

Native to Source-to-Pay. One shared data core. One governed flow, end to end. Requests become real outcomes.

Running another suite or ERP?Merlin Intake plugs in through 1,121 APIs and an MCP server.
SAP HANASAP AribaCoupaOracle NetSuite+ many more
Talk to us about your stack
Build vs buy

Thinking of building your own intake?

A RAG pilot is the easy part. Keeping it accurate, governed and current at enterprise scale is where the real complexity lies.

Build it yourself, eventually

What you seeA chat box and a request form
What it really takes
  • Hundreds of request types, full of exceptions
  • Answers from your real contracts, catalogs and suppliers
  • Governed access and a clear audit trail
  • Testing, monitoring and upkeep that never stop

Works in the pilot. Breaks at scale.

Merlin Intake, ready now

1,121 APIs32+ patentsGartner® MQ™ Leader
  • Running at scale today, not a pilot
  • Every decision traceable to your policy and data
  • Governed access and a full audit trail, built in
  • Kept current for you with every release
Compare it with your build plan
Customer stories

What our customers say.

Gabriel Kiewek
Weeks2 seconds
“The process that has improved the most with Zycus’ digitization has been our true visibility on spend on a one-click basis. Something that used to take us weeks is now done in 2 seconds.”
Gabriel KiewekChief Operating OfficerNippon Gases
Delta Air LinesDelta Air Lines
Trusted
advisor
“Now our procurement team is clearly considered a ‘trusted advisor’ across the business.”
Niteen SureshManaging Director, Supply Chain Management
Heineken
On-the-go approvals
“This AI-powered tool has transformed how we manage Source-to-Pay requests, providing real-time notifications to keep us informed and enabling seamless on-the-go approvals.”
Rafael Ribeiro GoncalvesSenior Technology Specialist, Heineken
Regeneron
A single platform
“I’m impressed with Zycus for providing a single platform that fosters team collaboration and customizing solutions to meet our needs at Regeneron. Their quick turnaround on change requests has been excellent.”
Anita MontanoSenior Manager, Sourcing Analytics, Regeneron
Nordea
Built in,
not bolted on
“The only partner able to cover the procurement transformation journey with AI built into it, not bolted onto it.”
Nordea
MUFGBroadridgeDeAceroSwissportCargoluxBDO Unibank
Analyst recognition

Universal recognition, undisputed leadership.

LEADERGartner® Magic Quadrant™ for Source-to-Pay Suites, 2026
LEADERGartner® Peer Insights™ Customers’ Choice for Source-to-Pay Suites, 2025
LEADERIDC MarketScape for AI-Enabled Source-to-Pay, 2025
LEADERThe Forrester Wave™ for Supplier Value Management Platforms
FAQ

Questions buyers ask about Merlin Intake

Still have a question?

Bring a real request and we'll walk through how Merlin Intake handles it.

Talk to us
What is Merlin Intake?

Merlin Intake is the Zycus intake orchestration agent and the front door to the Merlin Agentic Platform. Employees describe what they need in plain language. Merlin Intake reads the intent, asks the open questions, applies procurement policy and routes the request to the right flow, such as a direct PO, Merlin ANA or Merlin Autonomous Sourcing.

How is it different from an intake tool that sits on top of procurement systems?

Merlin Intake is built into the Zycus Source-to-Pay suite, so it acts on a request instead of only capturing it. It reads spend, supplier and contract records from one data core and passes the request directly into sourcing, negotiation, contracting and buying.

Where do employees raise requests?

Employees raise requests inside Microsoft Teams, Slack or email. They can submit a request, answer follow-up questions, check status and complete approvals without opening a separate procurement portal.

How does Merlin Intake enforce policy and prevent maverick spend?

Merlin Intake enforces policy at the point of request, before a PO is raised. Each request is checked against procurement policy, preferred suppliers, existing contracts and budget thresholds. Off-contract requests are redirected into managed channels.

Can Merlin Intake work with the suite or ERP we already run?

Yes. Merlin Intake runs natively on the Zycus suite and can also run over external systems. Zycus connects through 1,121 APIs and an MCP server, so you can start with intake on your current stack and expand at your own pace.

What is the difference between intake management and intake orchestration?

Intake management captures and structures a request. Intake orchestration governs what happens next, which means classifying it, applying policy, routing the work and tracking it through to payment. Merlin Intake does both, so the request that enters is the same record that moves through sourcing, contracting and payment.

Book a demo

See your own request go from conversation to outcome.

Bring a real request. We'll show you how Merlin Intake handles it.

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