The Internal Customer Experience in P2P
According to The Hackett Group’s 2016 Purchase-to-Pay Key Issues Poll, 80% of purchase-to-pay organizations rate increasing internal stakeholder satisfaction a top priority. But the question is, do you feel happy with the current state of the Procure-to-Pay process in your organization? Does the process involves higher user enablement?
Download our latest research report in association with The Hackett Group to know more about:
- How to reinvent the Internal Customer Experience
- How to enable buyer independence via self-service
- Ways to become responsive and agile based on internal stakeholders need
- Service options for omnichannel, personalized stakeholder experience