End user – Key to Procurement Technology Adoption
Arthur: Merlin! What have I done?
Merlin: You have broken what could not be broken! Now, hope is broken.
Arthur: My pride broke it. My rage broke it! This excellent knight, who fought with fairness and grace, was meant to win. I used Excalibur to change that verdict. I’ve lost, for all time. The ancient sword of my fathers, whose power was meant to unite all men…not to serve the vanity of a singleman. I am…nothing.
From the movie Excalibur (1981)
Pride often makes individual take decisions which are not in the best interest.
Procurement function is not immune to such an act. Often it is seen that heads in the procurement department take decisions on purchase of solution based on their own beliefs with complete ignorance of the end users. Consider this:
$11 billion organization had in place an existing e-sourcing solution from a major solution provider. The investment for the same was close to $ 100,000 and there were 100 user licences which had been purchased. Post implementation it was observed that there existed only 5 active users of the application while 95% remained.
Technology vendors and decision makers often confuse what is naturally easy for them as ease of use when discussing software. Organizations must ensure that the new technology that they are planning to implement shall be easy to use not just for the stakeholders but the eventual users of the solution who will use it day in and day out. Technology must make things simpler for the end user. Features need to be mapped with the needs within the organization rather than looking at solutions which have the maximum number of features which don’t really satisfy the inherent needs in the process.
So the next time when you implement a technology solution, make sure you have the right winner, “the end user”